What is it?
Integration services is agap2IT’s unit focused on information technologies that support business applications, in its technological and procedural components, in the Office, the Datacenter and the Cloud, bringing know-how and added value.
A team of expert professionals that design, implement and maintain your infrastructure.
Our premise is to help our clients, serving as catalysts of their adoption of the Cloud, either in hybrid environments or totally in Cloud, using the products Microsoft Azure and Office 365. Agap2IT supplies monitoring, management, control and necessary support allowing our clients to focus in what matters: the business.
The set of IT Streamline solutions intends, through audit processes, give a real vision of the information systems and processes implemented in our clients, offering a full health check service and continuity for the infrastructure by a high quality consulting.
- Systems architecture Consulting
Our Managed Services offer relies on a versatile engineering and support team of acknowledged experience. Response capacity in several technological areas through a unique and structured support line. Guaranteeing a suitable answer to each solicitation.
- 24x7 - availability and response speed
- Service manager platform - tickets centralization, service reports, CMDB and online request view, PKI analysis, approval flows.
- SLA´s - agreed metrics compliance guarantee. Trust and sustainability.
- Preventive and reactive administration - use of monitoring and service desk tools to guarantee an adequate answer to incidents and clients requests.