Get2Know | When Application Support Goes Far Beyond "Just This"

Behind every application, there is often someone ensuring that technology truly meets business needs.

In this edition of the Get2Know series, we get to know fellow agapian Bruno Oliveira, Application Support Engineer, who shares his perspective on the importance of this area within IT.

Bruno Oliveira | Application Support Engineer

1. What is the importance of an Application Support Engineer in an organization's day-to-day operations?

Its main characteristic is being a "business translator": understanding what the business needs and translating those requirements into the application, seeking solutions while constantly challenging technical limitations.

It requires a deep understanding of both the client's business and the underlying technology stack.

2. If Application Support had a slogan, what would it be?

I would choose: "When 'just' isn't really just."

We are often faced with requests that are supposedly "just this." In IT, the word just is one of the most feared because it often means a significant amount of work is about to follow.

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