EPAL.NET – Single Shop Portal | Utilities

EPAL.NET – Single Shop Portal

Utilities

ASP.NET, Oracle

Context and Goal

EPAL aimed to modernise customer interaction by creating a single digital portal that simplified communication, increased client autonomy, and enhanced management efficiency. The goal was to deliver an intuitive, modular platform adaptable to different group companies and multilingual contexts.

Challenges

• Building a centralised, user-friendly digital channel for clients.
• Integrating the platform with Aquamatrix to ensure reliable data management.
• Guaranteeing a design adaptable to different managing entities (multi-company and multi-language).

Solution‍

With over 3,260 hours of analysis and implementation, agap2IT (DXSpark) developed the Single Shop Digital Portal, structured into two functional blocks:

• Single Shop Portal + Web Services Layer, connecting Aquamatrix to the public-facing website.
• Multi-company and multi-language Website, enabling each managing entity to adapt the solution to its own context.

The use of HTML and CSS ensures a unique look & feel for each entity, while maintaining a common and efficient technological base.

Results and Impact

• Establishment of a centralised digital channel between clients and the managing entity.
• Increased autonomy and engagement for clients through real-time monitoring.
• Technological flexibility with adaptation to multiple business and linguistic contexts.
• Reinforced EPAL’s positioning as a leader in digital modernisation.

Client Testimonial

“Over the years we have worked with DXSpark, we have recognised in this company an excellent performance and strong commitment to solving the challenges presented to us, demonstrating great professionalism and having a team of highly qualified and responsible employees.”

— Ricardo Silva, AQM-Aquamatrix Department Coordinator, EPAL

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