CA Seguros - App | Banking & Insurance

CA Seguros – Mobile App

Banking & Insurance

Context and Goal

CA Seguros, in partnership with Crédito Agrícola, aimed to provide its clients with a comprehensive mobile application to simplify policy management, improve communication, and strengthen connections with its partner and service provider network.

Challenges

• Building a unified platform that integrates information, support, and digital services.
• Delivering a user-friendly and secure experience for different client profiles.
• Seamlessly integrating multiple services (geolocation, assistance, notifications, quoting and policy issuance).

Solution‍

With over 2,153 hours of analysis and implementation, the DXspark team developed a mobile application offering a wide range of features:

• User registration, information, and digital access to CA Seguros cards.
• Google Maps geolocation to find agencies, partners, and service providers.
• Quick access to information and documents.
• Reminders, such as upcoming vehicle inspection dates.
• Integration with assistance services (Automobile, Health, Home).
• Submission of claims with supporting photos and documents.
• Real-time quotations and issuance of simple insurance policies.

Results and Impact

• Delivery of a fully integrated digital experience for CA Seguros customers.
• Increased convenience and autonomy in managing policies and services.
• Strengthened communication and engagement with clients through personalised notifications.
• Reduced bureaucracy and enhanced efficiency in claims handling and policy issuance.
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