Quality, Environment, Work-life Balance and Innovation

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agap2IT is a European organization in the field of Information Systems, Science, and Technology, focused on creating sustainable value for its customers, employees, and other stakeholders.

Within the scope of its Integrated Management Systems, Top Management is committed to:

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Quality and Customers

• Ensure compliance and quality of services provided, aiming at customer satisfaction.
• Promote continuous improvement in the effectiveness of processes and management systems.

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Innovation

• Promote a structured, creative, and value-oriented culture of innovation.
• Develop skills and enhance knowledge management.

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People and Work-Life Balance

• Promote employee well-being, engagement, and empowerment.
• Ensure conditions that promote work-life balance.
• Comply with the organization's Principles and Values.

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Environment

• Protect the environment by preventing pollution and reducing environmental impacts.
• Promote the efficient use of natural resources and proper waste management.

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Ethics, Transparency and Responsibility

• Ensure ethical, transparent, and mutually respectful relationships with stakeholders.
• Identify, assess, and address risks and opportunities relevant to the organization.

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Compliance and Continuous Improvement

• Provide the necessary resources to carry out activities.
• Maintain and improve Quality, Environmental, Innovation, and Work-Life Balance Management Systems in accordance with ISO 9001, ISO 14001, ISO 56001, and NP 4552 standards.
• Comply with applicable legal, regulatory, and contractual requirements.

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To implement this policy, agap2IT sets annual objectives and targets, which are monitored systematically.

Lisbon, February 2, 2026